FAQs

You can schedule appointments through our website at charlesscott.com, by calling our Rocky River or Avon locations directly, or by visiting us in person at either salon.

We strongly encourage booking in advance to ensure you can see your preferred stylist at your desired time.

For cancellations made less than 4 hours before the appointment, a 50% service charge may apply. No-shows will be billed for the full service amount. Please note that premium services may require 12 hours of notice for cancellations.

We provide a comprehensive range of beauty services including haircuts, coloring, highlights, facials, Hydrafacials, manicures, pedicures, massages, and various other hair, nail, skin, and spa treatments.

We do offer specialized services for bridal parties and groups. Please contact us to discuss customized packages and check availability for your event.

Our pricing structure is based on stylist experience. New Talent stylists are fully licensed professionals who receive ongoing training, offering a more budget-friendly option for clients.

We have two locations: 19025 Old Lake Rd. in Rocky River and 34970 Detroit Rd. in Avon. Operating hours may vary by location, so please check our website for the most current information.

Yes, complimentary parking is provided at both our Rocky River and Avon locations.

We stock a selection of professional brands including Wella, Eleven, Davines, Nioxin, Skinceuticals, and Jane Iredale.

We do have a loyalty program where you can accumulate points on retail purchases and redeem them for discounts. For more details, please inquire at checkout or visit our website.