I go to Katie here, and my hair has never looked better!! The coloring done is always consistent and I love the results of my hair every time!!

I have been going to Charles Scott West since it was in the Promenade and visit once, if not twice a month for all types of services. I went yesterday for a pedicure and the technician was so mean and rude. My appointment was for 1:45. She came over at 2:05 and started at 2:10 because a woman she was with didn’t like her color after all ten toes were done. Instead of having her wait or reschedule she redid her nails. I was soaking through all this, then when she gets to me she starts talking loudly and to the other technician that I have gel on my toes and “why didn’t I let her know that”, and “this is going to take forever. Had I known I’d have started it earlier” and “where did I get this done”. I left. She was already starting 25 minutes late and then proceeded to shame me. It was an awful experience. They contacted me three days later to let me know that I could have a complimentary pedicure and they’d address it with her.

I have been going to Charles Scott West since it was in the Promenade and visit once, if not twice a month for all types of services, but I think I walked through their doors for the last time. I went yesterday for a pedicure and the technician was so mean and rude. My appointment was for 1:45. She came over at 2:05 and started at 2:10 because a woman she was with didn’t like her color after all ten toes were done. Instead of having her wait or reschedule she redid her nails. I was soaking through all this then when she gets to me she starts talking loudly and to the other technician that I have gel on my toes and “why didn’t I let her know that”, and “this is going to take forever. Had I known I’d have started it earlier” and “where did I get this done”. I left. She was already stating 25 minutes late and the proceeded to shame me. It was an awful experience.